Frequently Asked Questions
- Quotes & Pricing
Who has access to the web quotes I've generated?
Anyone with a valid fishersci.com profile that is linked to the business account that generated the web quote can access that web quote and use it to place an order.
Will shipping or tax be included in my web quote?
Additional charges associated with your order such as shipping and taxes will appear in your web quote just as they did in the cart view.
Which products are eligible for web quotes?
Depending on the account, products you’re eligible to order will qualify for the web quote feature. Please note that some Encompass program and configurable products may not qualify.
How do I redeem a promotion?
Order the qualifying products for a promotion and follow the instructions on the redeem tab of the promotion page. You will need your proof of purchase and you may be asked to select your redeemable products.
Can I take advantage of promotions if I’m a healthcare practitioner?
Yes — promotions specifically designed for healthcare practitioners can be found on the Fisher Healthcare tab. Click on Resources & Programs above the blue bar at the top of the site to view healthcare special offers. Many promotions are not available to our current or potential healthcare customers because of the Physician Payment Sunshine Act. Review the restrictions section of each promotion carefully to determine whether or not you would be eligible to take advantage of the deal.
- Orders & Returns
How do I check my order status?
Click the Order Status link above the blue search bar or sign in to your fishersci.com account and select Order Status from the Your Account dropdown.
How do I place an order?
If you’re ordering directly through fishersci.com, sign in to your account. Search for or browse to the items you’d like to purchase and add them to your cart. When you’re ready to checkout, click the shopping cart icon located on the blue bar at the top of the site. Review your items and click Proceed to Checkout. Select your delivery and payment methods. Review your order details and click Submit Order.
If you’re ordering through an eProcurement system, sign in to your institution’s marketplace and click on the Fisher Scientific icon on your dashboard. Search for or browse to the products you’d like to purchase and add them to your cart. When you’re ready to check out, click the shopping cart icon located on the blue bar at the top of the site. Click Return Cart to Purchasing Application to complete the transaction through your marketplace.
How do I order by catalog number?
Click Order By Catalog Number located above the blue bar at the top of the site. Enter the catalog numbers, quantities, and units of measure for the products you’d like to purchase. If you don’t know the catalog numbers, you can search for the products on our site to find the catalog numbers.
Once you’ve entered the catalog number, quantity, and unit of measure for a product, its availability will show up automatically if you’re signed in. If you’re not signed in, you can check its availability by clicking Check Availability and entering your zip code.
When you’re ready to check out, click Add Items to Cart. The page will refresh and you’ll be taken to your cart where you can proceed to checkout.
How do I look up my order without signing in?
Select Order Status above the blue bar at the top of the site. Enter your order number and zip code and click Check Order Status. You’ll be able to view the status of your order, sign up for order notifications, and reorder those items.
How do I obtain a copy of my invoice?
Sign in to your fishersci.com account and select Order Status from the Your Account dropdown. Select the Invoices tab to view or download your invoices. They can be sorted by invoice date.
- Search & Browse
How do I search for products?
Enter a keyword, catalog number, CAS number, or manufacturer part number in the search box located in the blue bar at the top of the site and either hit enter or click on the magnifying glass to the right of the box.
How do I request product documentation?
To find product documentation, click on either Certificates or Safety Data Sheets above the blue bar at the top of the site. From these pages, you can search for certificates and safety data sheets, formerly called material safety data sheets.
How can I narrow down my search results?
You can narrow down your results by selecting one of the refinements from the Narrow Your Results box to the left of the search results. Filters include category, special offers, special interests, and brands. Depending on the product category, other filters may appear such as capacity, material, and more.
How can I get help finding product documentation?
If you can’t find the right product documentation using our Product Certificate or Safety Data Sheet searches or by visiting the product page, you can fill out a form to get help from a Chemical or Safety Specialist.
A link to the Contact a Safety Specialist form can be found by clicking on Safety Data Sheets above the search box at the top of the site.
A link to the Contact a Chemical Specialist form can be found by clicking on the Certificates link above the search box at the top of the site.
How can I find popular products?
While viewing search results, you can filter by popular products. Click the down arrow by the Sort By field and select Most Popular to see the most popular products based on your search criteria.
- Accounts & Invoices
How do I create a profile?
Select Create Your Profile from the My Account dropdown in the blue bar at the top of the site. Complete the fields on the Register for a fishersci.com Account page and click Register.
How and when do I apply for a business account?
If your organization already has an established relationship with the Fisher Scientific channel, you most likely already have a business account. If that is the case, you’ll need to link your profile to your business account following these steps.
If your organization isn’t already established with the Fisher Scientific channel, you can apply for a business account by contacting Website Support at 1-877-885-2081, Monday through Friday, between 7 a.m. and 9 p.m. ET.
How do I apply my contract pricing online?
To apply your contract pricing online, you must have a fishersci.com account that is linked to your organization’s business account.
To create an account, select Create Your Profile from the My Account dropdown in the blue bar at the top of the site.
Once you’ve created an account, you can either link your profile to an existing business account or you can create a new business account.
To link your profile to an existing business account, sign in to fishersci.com and select Update Profile from the Your Account dropdown. Click on Link an existing business account to your profile. Or, to create a new business account, click on Apply for a Business Account on the My Profile page.
How do I view and download invoices?
Sign in to your fishersci.com account and access your account dashboard by selecting Account Dashboard from the Your Account dropdown. From the dashboard, click on either Open or Paid Invoices. You will be taken to the Invoices tab of the Order Status page where you can view and download invoices.
How do I reset my username or password?
If you forget your username or password, select Sign In from the My Account dropdown. Click on either Forgot Password? or Forgot Username? in the Log into Your Account window to reset either one.
How do I request fund tracking?
To request the Fund Tracking feature for your organization, complete this form.
How do I become an administrator?
To become an administrator for your organization’s business account, contact Website Support at 1-877-885-2081, Monday through Friday, between 7 a.m. and 9 p.m. ET.
How do I create and track funds?
Business account administrators can create a budget and automatically track all orders against it using our fund tracking feature. The Fund Dashboard allows you to add, edit, and view existing funds. To access this feature, sign in to your business account and select Fund Tracking from the Your Account dropdown.
How do I create purchasing rules for my organization?
Business account administrators can create and manage purchasing rules for different users in your organization, including dollar limit rules and dollar approval rules. From the Dollar Rules Dashboard, you can add, edit, and assign users to dollar rules. To access this feature, sign in to your business account and select Manage Dollar Rules from the Your Account dropdown.