My Pipette Creator Setup and Support

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Need help setting up the Thermo Fisher Cloud? Watch videos, read FAQs, and download guides to get started.

FAQ

Access and General Information
Connection
Program Sharing and Transfer
Protection and User Accounts
Software and Updates
Protocol Library

Not Ready for Setup?

Learn more about the Thermo Fisher Cloud and the My Pipette Creator App.

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How to Connect Your Pipette

Follow these instructions to learn how to connect your E1-ClipTip Pipette with the My Pipette Creator app.

How to Create a New Program

Learn how to create a new program with the My Pipette Creator app.

How to Transfer Programs

Explore how you can transfer programs to and from your E1-ClipTip Pipette and the My Pipette Creator app.

How to Share Programs

Discover how you can share programs with your colleagues.

How To Utilize the Protocol Library

Learn how to create a new program with the My Pipette Creator app.


FAQ

Access and General Information

Is the My Pipette Creator app available to anyone? 

The My Pipette Creator app can be accessed by anyone with a Thermo Fisher Cloud account, which you can set up at thermofisher.com/cloud for free.

Do I need to be online to use the My Pipette Creator app?

Yes, an internet connection is necessary to access the app.

Is the My Pipette Creator app compatible with PCs and Macs?

Yes, you can use the app to create and edit programs in your usual web browsers with your Mac or PC. Please note, however, that you must use a computer with a Windows operating system to program new protocols, and Windows 10 or 7 SP1 is required to transfer programs to and from your Thermo Scientific™ E1-ClipTip™ Pipette. 

Does the My Pipette Creator app have any web browser requirements?

The app is compatible with all common web browsers, but for the best results use Google™ Chrome™ browser. To program new protocols on the E1-ClipTip Pipette, you must use a computer with a Windows operating system.

Can the My Pipette Creator app be accessed from any mobile device?

Yes, you can use the My Pipette Creator app with any mobile device, but there is not a mobile-specific version. It is important to note that programming the E1-ClipTip Pipette with new protocols must be done from a computer using a Windows operating system. 

How does the My Pipette Creator app differ from the E1-ClipTip Pipette software?

The My Pipette Creator app allows you to share programs across various pipettes and users, something that the E1-ClipTip Pipette software does not permit. The app also allows you to access the Protocol Library and use pre-made programs, eliminating the need to program your pipettes manually. Additionally, using the Thermo Fisher Cloud gives you sufficient memory storage to keep all of the protocols you might need in the future.

Is the My Pipette Creator app compatible with any pipette?

No. It is only compatible with Thermo Scientific E1-ClipTip Electronic Pipette models with software versions 1.28.XX.XXX.XXX.XXX and later. 

Connection

How do I know which files are from E1-ClipTip programs in my Thermo Fisher Cloud?

Programs you create using the My Pipette Creator app will be marked with “.ei” at the end of the file name, such as “multidisp 50ul.ei."

What is the My Pipette Connect Utility?

This program allows you to establish a connection between your E1-ClipTip Pipettes and the Thermo Fisher Cloud. Just download it from the My Pipette Creator app using the “Add a new E1-ClipTip” option.

How do I know I’ve properly installed and can run the My Pipette Connect Utility?

Downloading and installing the My Pipette Connect Utility only needs to be done once. You can verify that it’s properly downloaded by checking for it on your computer’s program list. When the program is running, you will notice a cloud icon open on your computer.

What is a pairing code and where can I get one?

If you have an older Bluetooth™ setup, it may require a pairing code, which is simply the serial number on your E1-ClipTip Pipette, e.g. LH12345.

Is my E1-CipTip Pipette Bluetooth enabled? How do I know?

To identify if your pipette is Bluetooth enabled, look for a Bluetooth icon next to the serial number, or look for the letters BT at the end of the part number, e.g. 4672100BT. To locate the part number, select “Settings” followed by “Product Information” from the pipette’s user interface.

What if the Bluetooth connection to my E1-ClipTip stops working?

Use the following suggestions to troubleshoot the program:

  • Check that Bluetooth is enabled on your computer
  • Verify that your computer settings will allow it to be found by a Bluetooth device
  • Make sure that your computer is set to enable a wireless connection
  • Close the My Pipette Connect Utility and restart
  • Open Windows Task Manager and use the Processes tab to end MyPipetteConnectUtility.exe
  • Try de-pairing and re-pairing your device with Bluetooth
  • Restart your pipette or the computer 

What should I do if I’m having trouble connecting my E1-ClipTip Pipette using Bluetooth?

Check that you have enabled your Bluetooth connection and that your Bluetooth drivers are updated.

If I connect my E1-ClipTip Pipette to my computer using a USB cable, what type should I choose?

Use a 2.0 A-micro type B USB plug cable. 

Am I able to connect multiple E1-ClipTip Pipettes to the My Pipette app using Bluetooth/USB?

Yes, the app does not restrict the number of pipettes that you can connect, but note that your specific Bluetooth module may limit the number of connections and your USB pipettes will be limited by the number of USB ports available.

The E1-ClipTip Pipette generates a cloud linking code. Is the code user specific?

Yes, the code is linked to a specific user’s profile and the information stored there. Up to five unique profiles can be created for each E1-ClipTip Pipette.

Program Sharing and Transfer

I’d like to move a program to my E1-ClipTip Pipette from the My Pipette Creator app. How do I transfer the protocol?

Within the app, choose your E1-ClipTip Pipette connection and drag and drop up to ten programs at a time from My Programs, Shared Programs, or Recent Programs. To move protocols to Programs, make sure that the icon is open.

Note: Program descriptions/tags are not saved by the E1-ClipTip Pipette and can only be store in the app.

Do I move each program to each of my E1-ClipTip Pipettes individually?

Yes, programs can only be moved to one E1-ClipTip Pipette at a time.

Am I able to transfer programs to the My Pipette Creator app from my E1-ClipTip Pipette?

Yes, just open the pipette of choice in the app and drag and drop each program of interest from the Programs list to the My Programs section in the app.

Can I delete a program from my E1-ClipTip Pipette without deleting it from the Thermo Fisher Cloud?

Yes, deleting a program from the pipette will not delete the program from your app. 

Can I delete a program from my Thermo Fisher Cloud without deleting it from my E1-ClipTip Pipette? 

Yes, deleting a program from the app will not delete the program from the pipette. 

How do I send a program to a colleague?

Choose the program you would like to send from the My Programs list in the My Pipette Creator app, then click “Share” in the top right where you will be prompted to enter your colleague’s email. It is also possible to send programs from the My Programs section of your Thermo Fisher Cloud account.

Is it possible to send a program to many colleagues at once?

Yes, just enter multiple email addresses when prompted.

Is it possible to send various programs at once?

No, programs must be sent one at a time.

Is there a record of the programs I share and who I sent them to?

Yes, you will notice in your My Programs list that any program you’ve shared will be marked with a share icon next to the program name. To view who this program has been sent to, just select the program and select “Share” to generate the list.

Is it possible to stop sharing programs with certain users?

Yes, select the program in My Programs and hit “Share” to generate a list of users who have access. To stop sharing with a particular user, click “Remove” to the right of the email address.

After I share a program with a colleague, how will they find and use it?

When you share a program with someone, they will be notified via email that the program is available under Shared Programs in the My Pipette Creator app. They can then load the program onto their E1-ClipTip Pipette or save a copy to edit.

Protection and User Accounts

How can I share a program I created while not giving anyone edit access?  

Your colleagues cannot edit a shared program unless they save a copy for their own personal use.

Can other users view or edit a password-protected program on my E1-ClipTip Pipette?

Users can only view files stored in their unique cloud account. However, if the program is loaded on the E1-ClipTip Pipette itself they can view and use it, but they must enter the correct password to have edit access.

How do I stop other users from using the My Pipette Creator app to connect to my E1-ClipTip Pipette? 

You can set up a password to protect the link between the cloud and pipette. Every user profile stored in your E1-ClipTip Pipette can also password protect their connection.

Am I able to link multiple Thermo Fisher Cloud accounts to my E1-ClipTip Pipette?

Up to five users, each with a Thermo Fisher Cloud account, can link to one pipette. To link to an additional account, one must first be deleted from the pipette.

How do I disconnect a user profile from a Thermo Fisher Cloud account?

Log in to the profile you would like to delete, click My Pipette, Thermo Fisher Cloud, and Delete. You might also need to select the pipette in the Thermo Fisher Cloud, and click Information and then Delete. 

Software and Updates

How do I determine what version of software my E1-ClipTip Pipette has?

Check the My Pipette information column to find your software version. This information will be shown after the pipette has been connected to your Thermo Fisher Cloud account. If your pipette’s software needs to be updated, a clickable icon will appear next to your software version. You can also check for new updates by following the “Check for E1-ClipTip Software Update” link.

How do I perform a software update for my E1-ClipTip Pipette?

Select “Check for E1-ClipTip Software Update” and follow each command, or select the individual pipette’s software version under My Pipette.

Does a software update impact my personal settings?

No, your personal settings will remain in place after a software update.

Protocol Library

What is the Protocol Library?

Use the Protocol Library to find pipette programs that match Thermo Scientific™ assay kits or for other common protocols. These pre-programmed options save you time and help minimize errors for the best results.

How do I use a protocol from the Protocol Library?

Choose the program you would like to use, select “Save to My Programs” in the top right, follow the instructions on the screen, and save to My Programs. Now you can link the program to your E1-ClipTip Pipette or send it to colleagues.

Can I edit a program from the Protocol Library to work with a different pipette model?

Yes, programs that are saved in the Protocol Library can be recalled and edited using the My Pipette Creator app.